We are committed to total customer satisfaction. That's why we give you up to thirty (30) to return items that are in new, unworn condition with tags attached. If you are not completely satisfied with your purchase, for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within thirty (30) days of the purchase date. All return items must be in new and unused condition with all original tags and labels attached.

To return an item, place the item securely in its original packaging, and include your proof of purchase, then mail your return to the following address:

CARBAL Boots

Attn: Returns

4616 Independence Ave.

Kansas City, MO 64124

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your returned, and inspecting the condition of your new item, we will process your return or exchange. Please allow at least seven business days from the receipt of your item will process your return and exchange.

The following items cannot be returned, or exchanged:

• Accessories , i.e. Hats, socks, and insoles.

For defective or damage products please contact us at the contact details below to arrange a refund or exchange.

• A $25 restocking fee may be charged for returns
• Sale items are FINAL SALE and cannot be returned.
• All products must be returned in new condition and not show any evidence of wear. Boots must have all its original tags. To ensure that your boots don’t show any signs of wear, please be sure to try them on only in carpeted areas until you are confident they fit and feel completely comfortable. Avoid any kind of hard flooring as it may scuff the soles of the boots.

If you have any questions concerning our return policy, please contact us at:

816-446-5051

office@carbalboots.com