Frequently Asked Questions

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Our goal is to process and ship your order as quickly as possible. Most orders ship within 2 business days of their receipt. Orders that select an expedited shipping option are sent within 1 business day, though we strive to ship the same day the order is received. Business days are Monday through Friday, excluding holidays.

Processing time is between 0 to 5 business days for in-stock orders. From the moment your order is received, we begin to process it. Once the order has been processed, it's ready to be shipped. Shipping time refers to the time after the order is processed to when it appears at your door. Shipping times may be up to 10 business days depending on distance, carrier and items purchased.

You will receive a shipment confirmation email once your order has shipped containing tracking numbers. Please allow 24 hours for your tracking number to be active. You will also receive your tracking number via WhatsApp. 

Have more shipping questions? Be sure to check out our Shipping Policy

Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on their website alongside its features and price.

If your product is simply defective, please contact our customer relations department via email or at 816-446-5051 (M - F 9AM - 5PM CT). We can determine if the item is covered under the manufacturer's warranty and get your return squared away.

Once you submit your order, we immediately go into processing, there is only a small time frame afterwards in which it can be canceled. 

To see if your order can be canceled, call us immediately at 816-446-5051. If we cannot cancel your order, you can return it to us for a refund (except shipping charges).

See the help page on Returns for more information.